1.  All returns will only be accepted with a valid RMA number.  An RMA (Return Merchandise Authorization) number can be got by contacting us by email with the product details, your name and contact details and the reason for the return.

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The RMA number should be clearly marked on the box containing the item to be returned.  The item being returned should be in an external box to protect the item and it's packaging.  We will not accept any item where the packing makes the item unsaleable as new.  No RMA no return so please follow the returns procedure.

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2.  Any item returned to IAV DJ is done so under the understanding that they are faulty due to “manufacturing defects” which are covered by the manufacturer’s warranty conditions.  These goods are accepted by us in good faith.  However if it is found after inspection by the manufacturer or approved service agent that the fault was due to misuse, abuse or accidental damage then the customer will be liable cover the carriage costs and any repairs cost associated with the faulty item.

 

3.  Please be aware that any item returned under manufacturer’s warranty can only be inspected by the manufacturer or their approved service outlet.  If they find evidence of the unit having been opened by the end user or any non approved service outlet the warranty will be void and subject to a service charge to the customer.

 

4.  Goods found to be dead on arrival will be replaced or refunded only when they have been checked for misuse, abuse or accidental damage by the end user.

 

5.  All products are covered by manufacturer's warranty. for the period set out by them.  Line Faders, cross faders, switches, cables, stylus and accessories including free items are not guaranteed unless otherwise stated

 

6.  Any item returned with no fault found will be subject to a €20 handling charge and all associated carriage costs

 

7.  Products packed in sealed plastic or blister packs or any item with a broken seal cannot be returned unless it is found to be faulty

 

8.  For safety and hygiene reasons  headphones cannot be returned for replacement or refund.  They will however be sent for repair in accordance with the manufacturer’s warranty.

 

9.  Software products can not be returned once the seal is opened or tampered with.  This also applies to any product that comes with free software that has been registered by the end user.

 

10.  The customer is responsible for supplying a copy of their receipt when returning something under warranty.  Failure to do so will render the warranty void.

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11.  Special order items will not be accepted back as returns.  It is your responsibility to be sure you have ordered the correct item and as such we cannot be responsible for any errors.